Frequently Asked Questions

How long is each session?

Each session lasts approximately 25–30 minutes, including warm-up, cool-down, and hydration breaks. Just enough to energize your dog—without overdoing it.

Is this safe for all dogs?

Yes! We use a custom-designed treadmill with safety harnesses, climate control, and real-time biometric monitoring. If your dog has specific health concerns, we recommend getting clearance from your vet first.

What areas do you serve?

We currently serve La Rioja and nearby neighborhoods in Monterrey. Not sure if we come to you? Message us on WhatsApp and we’ll confirm.

What if my dog is shy or nervous?

No problem. We go at your dog’s pace. Most pups adjust quickly—and love it.

Do I need to be home?

Nope. As long as we can safely access your dog (e.g., through a housekeeper or secured pickup), we’ve got it covered. Many of our clients use this as a midday energy release while they’re away.

Can I cancel anytime?

Yes—cancel up to 48 hours before your session for a full refund or credit. Late cancellations may incur a small fee.

How do I sign up?

Just click here to message us on WhatsApp. We’ll get your pup scheduled in minutes.